Reference

Legal framework protecting your account and data

We run ibmtoto under clear terms that spell out how your account works, how we handle your information, and what happens when you withdraw or close your account.

Account SecurityData ProtectionWithdrawal RightsClear Terms
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ibmtoto Legal framework protecting your account and data
REACH OUR TEAM

How to contact us about legal questions

Team online

Live Chat

Open the chat window in your account lobby. Our team responds in Indonesian and English, Monday to Sunday, 09:00–22:00 WIB. Use this for urgent account or legal queries.

Email Support

Send your legal question or data request to [email protected]. We reply within 24 hours on weekdays. Include your account username and the specific issue so we can assist faster.

Account Settings

Navigate to Settings > Legal & Account in your ibmtoto dashboard to review terms, request data exports, or update your contact preferences. Changes take effect immediately.

SECURITY & TRANSPARENCY

How we protect your information and account

Data Encryption

All personal and payment data is encrypted with 256-bit SSL and stored on secure servers.

Cookie & Tracking

We use cookies to keep you logged in, remember your preferences and prevent fraud.

Account Access

Only you can access your account using your username and password.

Data Retention

We keep your account data for as long as your account is active, plus 3 years after closure for legal…

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or bank account, we verify your identity and check for fraud.

Account Closure

You can close your account anytime via Settings > Account > Close Account.

Common legal and account questions

Yes. Email [email protected] with the subject 'Data Request' and your account username. We'll send you a copy of your data within 10 working days. This includes your account history, deposits, withdrawals and any documents we hold.

Your account closes immediately and login is disabled. Any remaining balance is returned to your DANA, OVO, GoPay or bank account within 5 working days. We retain your account record for 3 years for legal compliance.

We keep your account data, transaction records and identity documents for 3 years after closure, as required by local financial regulations. After 3 years, you can request full deletion by contacting our legal team in writing.

Yes. Your DANA, OVO, GoPay and bank details are encrypted and stored separately from your account profile. We use PCI-DSS-compliant servers and never display your full payment details in your account.

Contact our support team within 14 days of the transaction. Provide your account username, transaction date and amount. We'll investigate and respond within 5 working days. If the issue involves your payment provider, we'll escalate to them on your behalf.

We may suspend or close your account if you violate our terms — for example, if we detect fraud, duplicate accounts or use of payment methods not in your name. We'll email you with the reason and you can appeal by contacting support within 30 days.

You can update your email, phone number and contact address in Settings > Account Details. Changes to your name or identity documents require contacting support; we verify this information before processing the update.

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