Frequently Asked Questions About Our Terms
You must be at least 18 years old and meet the eligibility requirements under your local jurisdiction. During account creation, you confirm your age and legal right to gamble. We verify this information when you request your first withdrawal.
No. Each person is permitted one active account. If we detect duplicate accounts linked to the same identity or payment method, we'll close all but one without refund. Account sharing is prohibited under our terms.
Any balance remaining in your wallet is returned to the payment method you used to deposit — DANA, OVO, GoPay or QRIS — within five business days. This is automatic; you don't need to request it. Account closure is instant and permanent.
Withdrawal requests are processed within 24 hours after your identity is verified. The funds then transfer to your chosen payment method — DANA, OVO, GoPay or QRIS — and appear in your wallet within one to three hours depending on your bank.
Contact our support team with the exact game name, table ID and timestamp. We'll review the round logs within 48 hours. If we find an error, we'll correct your balance immediately. If we can't resolve it, you may escalate to our dispute team.
Yes. Go to Account Settings, select Privacy, and choose Download My Data. We'll email you a complete record of your account, deposits, withdrawals and game history within 14 days. The file is encrypted and sent only to your registered email.
Inactive accounts remain open and your balance is preserved. We don't charge dormancy fees. If your account is closed by us due to suspected fraud or breach, we'll notify you by email with the reason and instructions to appeal.
